If you are interested in our products, and you have any problems with it, you can contact us with
the trade manger, email, whats app ,mobilephone,etc..
1. We accept Alipay, West Union, TT. All major credit cards are accepted through secure payment processor ESCROW.
2. Payment must be made within 3 days of order.
3. If you can’t checkout immediately after auction close, please wait for a few minutes and retry. Payments must be completed within 3 days.
1.Orders processed within 0-3days after payment verification.
2.China Post Ordinary Small Packet Plus is without international tracking number, which can not be tracked when leave China.
3.For faster and Safer delivery, we recommend you select China Post Registered Air Mail, AliExpress Standard Shipping or ePacket ETC.
4.Sometimes international delivery is highly depended on the local customs and location post shipping or the weather, so some parcels will be delayed because the remote place your live.
5.If you do not receive the parcel before deadline, please contact us immediately, we will contact with the China Post then give you a satisfied solution.
6.If the item is defective or other problem. please notify us within 7 days after receive.
7. In order not to delay the delivery time, when you fill in the recipient’s name, including the street address and the full address of the apartment (especially Russian buyers, your full name , post has special requirements) so that we can avoid the shipping logistics company refused Transport causes the package to be returned to the warehouse.
8. Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer responsibility.
9. We may be choose the shipping company depending on your shipping cost not your choice.Pls contact us if you have special requirements for your shipping.
1.Please leave a Positive Feedback and 5 Stars,if you are satisfied with the items.We will appreciate that if you can post pictures of item.You can share with your friends via VK,Facebook,Twitter—
2.If you are not satisfied for any reason, please tell us. Please give us an opportunity to resolve the problem. We will reply within 1-2 business day.Thank you!
Return policy(ONLY EXCHANGE)
1. We do allow exchange the item if you are dissatisfied with the product,
but you should contact us within 7days and return it within 10 days from the date of you received.
2. All returned item must be in the original package and you must provide us with the shipping
tracking number. And you also should tell us the reason for the return.
3. Return shipping is paid by the buyer.
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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.