The right measurement method of dog size：
1.Neck:Measuring the circumference of the pet wearing collar position
This position is the location of the neckline of the clothes.use tape measure the neck a circle,Looseness just can puts an index finger.then can to record data.
2.Chest: Measuring where the pet’s chest is protruding place:
one circle around the chest from the back to measure by tape. pls note:Lower the hair and close to the skin.The looseness just can puts an index finger.then can to record data.
3.Length:Measure the length of the pet’s neck to the base of the tail
When measuring, you need to let the pet stand straight and look straight ahead, and the body is fully deployed.Not bend over or probe…
4.Two feet pet clothes main reference of the clothes chest length, four feet pet clothes main reference of the clothes back length.
Shopping advice：Your measured data is the pet’s body data.Please refer to the size of the clothes on the size chart.Choose bust big 3-5 cm.
The thin clothes bust is 3-5cm larger than the dog’s bust, and the thick winter clothes bust can be 5-7cm larger (large dogs can put more allowance than small dogs)
1.All of products we offer have high quality and lowest price and you can make mix order without the minimum of quantity(MOQ)
2.China Post Air Mail or China Post Air Parcel is slow shipping.It will take about 15-40 days to your door.
3.Fast and safe shipping EMS(5-10days),UPS,DHL,etc(4-8days);
4.We`ll prepare your goods immediately after receive your payment and give you a tracking number after we send out your goods;we will usually send the goods out to you within 48 hours after you leave the right size and your payment;the package
will be showed on EMS system in about 1-2 days;
5.Any question please contact us in the first time. we`ll reply as soon as possible;
6.Please track your goods timely after we send out them;
7.Please make an affirmance in time after you receive your goods; if you are satisfied with our service please give us a positive feedback. It will be great support to our job;
8.We will ship to the default address on AliExpress if you do not inform us,and a phone number is important when you leave your address.
9.We are not responsible for any accidents,delays or other issues that are the responsibility of the shipping service
10.The buyer are responsible for any tax and/or duty charged by their country.And goods will be Marked as “gift” or “sample” for your easy customs clearance and less charge.
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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.