Model: 2pcs Turtle Sticks Food
Suitable for: Medium turtle
Aim at turtles and amphibians and reptiles of palatability,fonfigure a balanced diet,strong bones,effective way to boost calcium and prevent shell softening of the formula,so lively and healthy growth of love turtles smart.
1, High requirements on the color or other feature buyers please know. The images may not show the actual item and are for your reference only.
2, Please carefully review the size of the product. Size may be a little artificial measurement error, please understand.
1. We accept Alipay, VISA, Mastercard, Western Union, Qiwi and Bank Transfer. All the payment are accepted through security payment processor ESCROW.
2. Payment must be made within 3 days of order.
3. If you can’t checkout immediately after auction close, please wait for a few minutes and retry.
4. The buyer is responsible for any tax or duty charged by their country. Due to Customs Clearance additional cost or delay may occur during international trade. We sincerely hope you kindly do not take the additional custom cost or customs clearance as a reason for refund requirement or negative feedback.
1. WORLDWIDE SHIPPING. (Except some countries and APO/FPO address)
2. Orders processed timely after the payment verification.
3. We only ship to confirmed order addresses. Your order address MUST MATCH your shipping address.
4. Service Transit Time is provided by the carrier and excludes weekends and holidays. Transit time may vary, particularly during the holiday season.
5. If you have not received your parcel within 60 days (Brazil 90 days) from payment, please contact us. We will reply to you as soon as possible.
Return or Refund
1. If the item is defective, please contact us within 7 days. Do not open dispute without any communication.
2. High requirements on the color or other feature buyers please know. The images may not show the actual item and are for your reference only. All the goods’ size is manual measurement, so there is 1-50px error sometimes.
3. If you are not satisfied when you receive your item, please contact us timely and return it within 15 days for a replacement or money back.
4. All returned items MUST BE in the original packaging and you MUST PROVIDE us with the shipping tracking number, specific reason for the return, and your order ID.
5. Return shipping cost is paid by the buyer (Except the defective item).
1. If you are satisfied with our service, please leave us a positive feedback and a “POSITIVE 5 STARS” rating. Your support is our greatest motivation.
2. If you are not satisfied with the item, please contact us before you leave the negative feedback,and we will give you a satisfactory solution.
3. We maintain high standards of excellence and strive for 100% customer satisfaction. If you have any question ,pls feel free to contact us on TradeManager or email.
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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.